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HOW TO RETURN AN ITEM:If an item is flawed or damaged from shipping, let us know. We’re available with expert support at 1-714-533-6100 or by email at email@example.com
TRUCK DELIVERY RETURNS:If you need to return a large item (shower cabin, bath tub… etc.) that was delivered by truck, contact customer service at 1-714-533-6100. Please note that there is a flat fee of $250 for truck delivery returns.
OUR PROMISE TO YOUWe stand behind the products we sell. If for any reason you choose the wrong item, we’ll exchange it. If a product needs to be repaired or replaced under warranty, just let us know.
EASY RETURNSWe understand how disappointing it can be when purchases don’t work out, and we do everything we can to make the returns process fast and simple. Items may be returned for refund or replacement, provided that you contact us within 90 days of shipment and items are in sellable condition. Shipping charges apply and are non-refundable. Stone Dock cannot accept a return or refund for the following:
- Items that were sold as non-returnable
- Items that have been altered or mishandled
- Items with custom work or painting at time of sale
- Special-order items not listed in our catalog or on our site (unless approved by customer service)
- Items that have been installed or show signs of installation (markings, scratches, plumber’s putty, etc.). If an installed item is defective, please contact Customer Service for return assistance.